Vice President of Clinical Services

The VP of Clinical Services is a key member of LUK’s Senior Management Team, responsible for the oversight, development and quality assurance of all clinical programs across the organization. This role ensures all programs and services across the organization are clinically sound, trauma informed, in compliance with legal and regulatory standards and match the mission and values of the agency. This position requires strategic thinking, strong leadership, and a deep commitment to LUK’s mission.  

LUK has deep roots in Central Massachusetts. We’re driven by our values and we’re serious about our work. It’s not easy work, but it is rewarding! With Crisis as our middle name (LUK Crisis Center), we are well versed in handling all kinds of issues that may arise. LUK exists to help people thrive – the people we serve and the people who work here. We appreciate creative thinking, uniqueness, and tenacity. We encourage staff to participate in numerous opportunities to grow as an individual and a member of a team, influence others and be influenced, be your best and do your best. We provide individualized services to the people we work with and offer flexibility so that staff can meet responsibilities at work and outside of work. The community is “LUK-y” to have the skills, experience, and talent of our staff!

The Vice President of Clinical Services provides strategic and clinical leadership to ensure the delivery of high-quality, individualized and trauma-informed care across all LUK Divisions. This role exists to uphold the agency’s mission by ensuring that service provision is ethically sound, outcomes-driven, culturally responsive, and compliant with legal, regulatory and accreditation standards. The VP provides leadership and supervision to the Directors overseeing LUK’s Behavioral Health Clinic Services and Community Services Team as well as the Director of Quality Assurance. The role is a Senior Management position for the organization and as such participates in the agency’s Management and Leadership teams. The VP of Clinical Services collaborates with the President and other members of the agency’s Management team to meet the strategic plan objectives for the organization.

• Acquire a deep understanding and commitment to LUK’s Mission, Vision and Values and programming and advocacy
• Provide leadership to the development, implementation, and evaluation of LUK policies, procedures, and practices.
• Provide visionary leadership and direction to all LUK services.
• Represent the organization with partners, funders, and community stakeholders as needed.
• Provide oversight and leadership of the agency’s Performance and Quality Improvement (PQI) processes fostering a culture of clinical quality, collaboration, and continuous learning.
• Ensure all services meet federal, state, and local legal and regulatory requirements, as well as standards from funders, licensors and accrediting bodies.
• Support risk management efforts, including Management Team review, adverse event and incident reporting, review and response.
• Serve as the Privacy Officer and respond to agency breach of Policies and Procedures.
• Co-chair the Human Rights committee and respond to client grievances.
• Supervise and provide oversight to Clinical and Quality Assurance Directors
• Provide individual and group clinical consultation to all Divisions including complex case reviews when needed.
• Support staff training and performance management.
• Provide support to program development including grant writing, quality assurance and leadership in the implementation of new programs.
• Support LUK’s Master Level and Doctoral Internship program within the Clinical services
• Serve as the Institutional Review Board Chair for the organization.